Orders & Payments:
Q: How can I place an order?
You can place your order directly through our website. Simply choose your size, add the product to your cart, and complete checkout using our secure payment gateway.
Q: What payment methods do you accept?
We accept all major debit/credit cards including Visa and MasterCard. Payments are processed securely. For details kindly check our payment policy.
Q: Can I cancel or change my order?
You can cancel or modify your order within 24 hours of placing it, as long as it has not been processed. Email us at info@decobbler.com with your order number. For details kindly check our order cancellation policy.
Shipping & Delivery:
Q: Do you offer free shipping?
Yes! We offer free standard shipping to the USA, UK, Canada, and Australia.
Q: How long does delivery take?
Standard delivery typically takes 10–15 business days. We ship via DHL, FedEx, or USPS, depending on your location.
Q: Can I request expedited shipping?
Yes, expedited shipping is available upon request. Please contact us at info@decobbler.com before placing your order to get a quote and timeline.
Q: How do I track my order?
You will receive a tracking number via email once your order is shipped. If you haven’t received it, contact us and we’ll provide an update.
Returns & Exchanges:
Q: What’s your return policy?
Returns are accepted within 15 days of delivery for unworn items in original condition. To initiate a return, email info@decobbler.com with your order number and a photo of the item.
Q: Do you offer exchanges?
Yes, we offer size exchanges. The customer will cover shipping or restocking fees, depending on the product weight. Exchanges must be requested within 15 days.
Q: Are sale or custom items returnable?
No, items marked as sale or customized orders (e.g., special sizes or color changes) are non-returnable and non-refundable. They may be exchanged once, depending on availability.
Products & Sizing:
Q: Are your shoes made of real leather?
Yes, all Decobbler shoes are made using genuine leather and handcrafted by expert artisans.
Q: How do I choose the right size?
We recommend using our size guide available on each product page. If you're still unsure, contact us and we’ll be happy to help.
Q: Are the shoes handmade?
Absolutely! Every pair is handcrafted to order, ensuring quality, durability, and comfort.
Other Questions:
Q: Do you have a physical store?
Currently, we are an online-only brand to keep our prices competitive and maintain our made-to-order model.
Q: How can I contact you?
You can reach us at info@decobbler.com or call +1 (786) 869-7515. Our team is here to assist you.