Shipping Guidelines
Shipping Timeline
We offer free shipping on all orders. Under normal circumstances, standard delivery takes 10–15 business days, which includes 3–5 business days for order processing and manufacturing i.e. is handling time , followed by 7–10 business days for delivery i.e. transit time. We ship via trusted delivery partners such as DHL, FedEx, and UPS.
Please note: We do not ship to PO Boxes or APO/FPO addresses.
Tracking
Once your order has been dispatched, you will receive your tracking ID through email.
Shipping Address Policy
Please ensure your shipping address is correct when placing the order as we can't be held liable for any missing packages caused by incorrect addresses.. You can request address changes before your item is shipped by emailing us at info@decobbler.com.
Delivery Issues or lost Packages
If your package is marked as delivered but not received, first check with neighbors or your local delivery office. If still unresolved, file a complaint with the courier and send the reference or complaint number to us at info@decobbler.com — we’ll assist in the investigation.
Damaged or Delayed Orders:
In the rare event of damage or significant delay, please contact us immediately. We’ll work with the courier to resolve the issue or dispatch a replacement if applicable.
Frequently Asked Questions
What day will my package ship?
Once it is processed, your order will be handed over to our shipping department, and the tracking details will be shared with you via email.
How can I change my shipping address
Simply, contact our customer care at info@decobbler.com to change the shipping address.
How can I reschedule my delivery time?
If your item is shipped and is in transit you can contact the courier company to get the delivery rescheduled.
Lost or stolen package?
If your package is lost or stolen, contact the courier, file a complaint, and (email us) the complaint number or receipt for the investigation.