Return Procedure:
We are committed to providing our customers with the handmade impeccable products. However, if an item fails to meet your expectations upon delivery or does not fit properly, you have a 15 days window from the delivery date to initiate the return process by sending an email to info@decobbler.com along with a snap/photo to highlight your issue.
Customized or sale items (e.g., Black Friday, Cyber Monday promotions) are not eligible for returns or refunds — only size exchanges are allowed.
Exchange Procedure:
If you need to exchange your item for a different size, we’re happy to offer a one-time size exchange. Once we receive the original item back, we’ll send the new size free of charge. However, customers are responsible for a fixed restocking fee of $40, along with the return shipping cost, which may vary depending on your location and the package size. These fees help cover handling, inspection, and repackaging of the returned item.
To initiate an exchange, please email us at info@decobbler.com with your order number and the new size you would like. We will respond with return instructions and guide you through the process.
Note: Before initiating the return procedure, it is essential to ensure that the product remains unworn and is in its original condition, including all tags intact. Our dedicated team will thoroughly review the item for eligibility for a refund or exchange. Please be aware that any items showing signs of use or damage are not eligible for either refund or exchange.Customized items and Custom Orders are not refundable and exchangeable.
If you reach out to us after this timeframe, we won’t be able to accommodate your return or exchange request. Your prompt communication allows us to provide the best possible assistance and resolution.
Cancellation Of Order:
You can request a cancellation of your order within one (1) day of placing it, provided it has not been shipped yet. If you fail to do so, a flat deduction of 25% from the amount of the ordered item will apply.