Our Return Policy is committed to providing our customers with the latest, most innovative, and impeccable products. However, if an item fails to meet your expectations upon delivery or does not fit properly, you have a 10 day window from the delivery date to initiate the return process by sending an email to info@decobbler.com along with a snap/photo to highlight your issue.
In the event that the customer wishes to exchange the product with another size so we offer them another product free of cost (new size), yet he will just be liable to pay the postage cost / restocking fees that will rely upon the weight and size of the product. To initiate the exchange process by sending an email to info@decobbler.com
Note: Before initiating the return procedure, it is essential to ensure that the product remains unworn and is in its original condition, including all tags intact. Our dedicated team will thoroughly review the item for eligibility for a refund or exchange. Please be aware that any items showing signs of use or damage are not eligible for either refund or exchange.Customized items and Custom Orders are not refundable and exchangeable.
If you reach out to us after this timeframe, we won’t be able to accommodate your return or exchange request. Your prompt communication allows us to provide the best possible assistance and resolution.
You can request a cancellation of your order within one (1) day of placing it, provided it has not been shipped yet. If you fail to do so, a flat deduction of 25% from the amount of the ordered item will apply.
